Q. How do I set up my Email in Windows Mail and Outlook?
setting up your
Windows Mail click here.
For help setting up your Microsoft
Office Outlook click here.
For help setting up your Microsoft
Outlook Express Click here.
long has Valley Center Wireless been in business?
A. Since 2003 locally owned and operated.
technology is used for your service?
A. 900Mhz and 5.2ghz Microwave technology to transmit and
receive to and from our Access Point/Towers.
areas does Valley Center Wireless service?
A. Valley Center, Pauma Valley, Palomar Mountain, Ramona,
Bonsall, Rainbow, and Warner Springs.
it cost me money for Valley Center Wireless to come out
and see if my property is serviceable?
A. No, We do not charge for Site Surveys. If your location
is far from our Headquarters, we try to setup a Site Survey
Install where we will go out with intent to install your
internet the same day.
long will it take Valley Center Wireless to Site Survey
my property when I put in the request.
A. Typically its a 48 hour turnaround for us to notify you
if you are serviceable or not.
your service work through trees.
A. We use 2 bands 5.2ghz and 900mhz. Only our 900mhz band
will go through trees. 5.2ghz equipment needs direct line
of sight with no obstructions.
my internet have a datacap?
A. No, We don't have any download limitations like Wildblue,
and HughesNet satellite, Verizon, AT&T and other mobile
broadband providers. Those companies either will slow your
speeds or charge you a premium per Megabyte downloaded.
We do no such thing.
the difference between Satellite Internet and Wireless Internet?
A. Satellite has more latency which makes gaming and voice/video
chat unreliable at all. Gaming and Voice/Video is very possible
on our system.
you have a Senior Rate price?
A. Yes, we do for those 55 and over. Visit our Packages
long does it take for an install?
A. Typically 1 to 1.5 hours.
there an installation cost?
A. Yes $150 for our standard rate and $120 for our senior
rate (age 55 and older), plus your first and last month's
type of network infrastructure is used with your system?
A. We have a 100Mb ethernet pipeline and its fed to our
access points wirelessly throughout our serviceable areas
using the "point to multipoint method"
I call the office for basic technical or billing support?
A. Yes, we are available to answer questions over the phone
from 8:30am to 5pm.
are your Office Hours of Operation?
A. From 8:30am to 5pm. Monday through Friday.
your office opened on Weekends?
A. No, We are open Monday through Friday.
your company offer computer repair onsite repair and consulting?
A. Yes we do as our other DBA, Valley
Center Computer Repair.
Vonage,Tmobile at home, MagicJack, Ooma VOIP work on your
do you send out bills to your customers?
A. The 15th of every month.
the weather affect my connection?
A. No, not like satellite. Only if our equipment gets blown
out of alignment by strong winds. The elements rarely rain
on our parade.
winds were strong last night and I can't get on the internet?
A. Please call us immediately the next morning so we can
remotely access the equipment to see if the wind affected
is my internet down?
A. Try rebooting your router. If you don't use a router,
try rebooting your computer. If that doesn't help, call
us immediately for support. We wont know if your personal
connection isn't working until you inform us. In most cases
we can schedule an onsite repair within 24 hrs if we can
not get your connection active over the phone. However,
if you call us late Friday afternoon, chances are we might
not be able to get your connection repaired until the following
there a cost for repairs?
A. If it is our equipment typically not, if it happens to
be an internal issue relating to your own computers or network
we will charge a $50 hr truck roll fee.
you monitor my connection?
A. No we do not monitor your connection. We do monitor our
Network Access Points to make sure they are up and running.
you provide Routers, Wireless adapters, and other Networking
accessories for sale?
A. Yes, We carry Dlink brand Wireless Routers, Switches,
USB Wireless Adapters,
Ethernet to USB, PCMCIA LaptopWifi Adapters. Visit our Networking
A. Yes, to view our Valley Center Wireless Internet Service